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Reviews & ratings

Feedback that helps customers make a more informed choice.

Reviews can add useful context about communication, reliability and customer experience. They should be genuine, relevant and presented in a way that discourages manipulation.

How Reviews WorkSafety & Trust
Writing a useful reviewYour experience matters

Tell the story.
Help the next customer.

Describe what happened: how the work was discussed, whether agreed arrangements were followed, and how the result compared with the scope. Be specific, fair and relevant to your own experience.
Include the contextWork type, communication and outcome
Share a genuine experienceOnly review an interaction you actually had

Reviews add context alongside your own checks; a rating does not guarantee suitability.

Reading reviews

Look beyond the star average.

★★★★★

Recent feedback

Recent experiences may be more useful than old reviews when assessing current communication and service practices.

★★★★☆

Review detail

Specific comments about what happened are generally more useful than vague praise or criticism.

★★★★★

Overall pattern

Consider the broader pattern across reviews rather than relying on one unusually positive or negative experience.

Review standards

Keep feedback genuine and useful.

The same review standards apply whether feedback is positive or negative.

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Reviews should reflect a genuine experience
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Do not post fake, purchased or undisclosed incentivised feedback
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Avoid threats, harassment or discriminatory content
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Do not publish unnecessary personal information
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Businesses and tradies should not review themselves
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Report a review through Contact Us or support@tradieslocal.com.au
Share useful details

What helps the next customer?

Explain the communication

Describe how scope, timing, pricing and changes were discussed. Include enough context to make your feedback useful.

Keep comments factual and relevant.

Describe the outcome

Explain what went well or what fell short against the agreed work. Distinguish your opinion from statements of fact.

Avoid private details and unsupported allegations.
Only submit genuine feedback. Do not include passwords, private addresses or another person’s sensitive information.